Courier Magazine is the official magazine of the National Tour Association. This interview took place after Jason’s keynote speech at the Travel Exchange 2016 opening ceremony where he addressed the major changes that Millennials are bringing to the travel industry. He added:
“These generational differences are basically dividing people at a time when they need to come together, and it’s costing the industry millions of dollars and putting a lot of companies at a competitive advantage. They recognize the generational differences, but they don’t know how to deal with them.”
Read the entire interview, plus a revealing Q&A about generations, here!