The Future of Customer Experience

Grow Faster Now Using the Hidden Generational Trends that Drive Customer Interaction

Some of Our Happy Speaking Clients

Jason Dorsey
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CUSTOMER EXPERIENCE VARIES BY GENERATION. LEARN THE HIDDEN TRENDS THAT MATTER THE MOST TO DRIVE RESULTS NOW

Watch CGK’s President, Jason Dorsey, deliver a presentation on Gen Z, Millennials, and the generations. CGK’s generational speakers have received over 1,000 standing ovations around the world.

PRESENTATION OVERVIEW:

The future of customer experience is the future of your business. The challenge is that customer experience priorities, expectations, and best practices are rapidly evolving and vary by generation. In fact, what works for one generation can be a complete turn-off for another. Solving this challenge and delivering the future of customer experience today creates an immediate strategic advantage and foundation for sustained growth.

In this inspiring future-meets-present program, The Future of Customer Experience, CGK’s acclaimed speakers reveal exactly what you need to know and do to create the customer experience mindset, strategy, and approach that fits your organization, strengths, and vision. Jason and his team have led numerous studies—B2B and B2C—to uncover exactly what you need to know to unlock the potential of customer interactions in unexpected ways that you can act on immediately.

KEY PRESENTATION OUTCOMES:

Your audience will leave this high-energy keynote to full-day presentation inspired and able to focus on what matters most to unlock the potential of customer interactions.

In The Future of Customer Experience, you’ll see firsthand why CGK’s speakers have received more than 1,000 standing ovations all over the world, from New York and Los Angeles to Chile and India.

*Please note that CGK’s speakers are not available through speaker bureaus. 

PRESENTATION OVERVIEW:

The future of customer experience is the future of your business. The challenge is that customer experience priorities, expectations, and best practices are rapidly evolving and vary by generation. In fact, what works for one generation can be a complete turn-off for another. Solving this challenge and delivering the future of customer experience today creates an immediate strategic advantage and foundation for sustained growth.

In this inspiring future-meets-present program, The Future of Customer Experience, CGK’s acclaimed speakers reveal exactly what you need to know and do to create the customer experience mindset, strategy, and approach that fits your organization, strengths, and vision. Jason and his team have led numerous studies—B2B and B2C—to uncover exactly what you need to know to unlock the potential of customer interactions in unexpected ways that you can act on immediately.

KEY PRESENTATION OUTCOMES:

Your audience will leave this high-energy keynote to full-day presentation inspired and able to focus on what matters most to unlock the potential of customer interactions.

In The Future of Customer Experience, you’ll see firsthand why CGK’s speakers have received more than 1,000 standing ovations all over the world, from New York and Los Angeles to Chile and India.

*Please note that CGK’s speakers are not available through speaker bureaus. 

Our Speaking customization process

Initial Event Details and Customization Kickoff
Step 1

Initial Event Details and Customization Kickoff

Client identifies topic or topics of interest. Client shares attendee overview, key event goals, and confirms event details. Client completes CGK Customization Framework to share leadership’s priorities, attendee mindset, event overview, core messages, and more.

Promotional Assets Provided
Step 2

Promotional Assets Provided

Speaker provides custom invite video (optional), speaker bio, headshot options, and presentation description for internal and external promotion.

Landscape Review and Confidential Data Transfer
Step 3

Landscape Review and Confidential Data Transfer

Speaker reviews the client's website, social media, recent press coverage, and other external-facing information and important industry trends. Client provides confidential data (if useful) for informing speaker’s content, strategies, and solutions, such as workforce and customer data.

Customization Meeting and Presentation Creation
Step 4

Customization Meeting and Presentation Creation

Deep dive into leadership’s goals, organizational culture, behavioral drivers/blockers, content pillars, and actions/case studies that will drive measurable results. Speaker creates customized presentation integrating all customization steps into visually powerful slides that drive learning and key actions.

On-Site Stage and A/V Check
Step 5

On-Site Stage and A/V Check

AV check scheduled. Slides, intro, and handouts are provided two weeks before the event.

Optional Integration with Prior Presenter
Step 6

Optional Integration with Prior Presenter

Speaker will review high-level speaking points from the presentation immediately prior to their own for seamless transition and flow.

VIP Meet-and-Greet or VIP Book Signing
Step 7

VIP Meet-and-Greet or VIP Book Signing

Optional VIP Meet-and-Greet or memorable book signing following the presentation. Client orders books in advance for signing.

Custom Speech Recap Video
Step 8

Custom Speech Recap Video

Speaker records an engaging 4 to 6-minute speech recap video post-event. Client distributes the video for rapid message reinforcement.

Initial Event Details and Customization Kickoff
Step 1

Initial Event Details and Customization Kickoff

Client identifies topic or topics of interest. Client shares attendee overview, key event goals, and confirms event details. Client completes CGK Customization Framework to share leadership’s priorities, attendee mindset, event overview, core messages, and more.

Promotional Assets Provided
Step 2

Promotional Assets Provided

Speaker provides custom invite video (optional), speaker bio, headshot options, and presentation description for internal and external promotion.

Landscape Review and Confidential Data Transfer
Step 3

Landscape Review and Confidential Data Transfer

Speaker reviews the client's website, social media, recent press coverage, and other external-facing information and important industry trends. Client provides confidential data (if useful) for informing speaker’s content, strategies, and solutions, such as workforce and customer data.

Customization Meeting and Presentation Creation
Step 4

Customization Meeting and Presentation Creation

Deep dive into leadership’s goals, organizational culture, behavioral drivers/blockers, content pillars, and actions/case studies that will drive measurable results. Speaker creates customized presentation integrating all customization steps into visually powerful slides that drive learning and key actions.

On-Site Stage and A/V Check
Step 5

On-Site Stage and A/V Check

AV check scheduled. Slides, intro, and handouts are provided two weeks before the event.

Optional Integration with Prior Presenter
Step 6

Optional Integration with Prior Presenter

Speaker will review high-level speaking points from the presentation immediately prior to their own for seamless transition and flow.

VIP Meet-and-Greet or VIP Book Signing
Step 7

VIP Meet-and-Greet or VIP Book Signing

Optional VIP Meet-and-Greet or memorable book signing following the presentation. Client orders books in advance for signing.

Custom Speech Recap Video
Step 8

Custom Speech Recap Video

Speaker records an engaging 4 to 6-minute speech recap video post-event. Client distributes the video for rapid message reinforcement.

Why CGK Speakers Are Unique

We believe in results. We have made it our business to be researchers first, ensuring all of our insights are backed by data, actionable and highly customized to your needs. At the same time, we know engagement and being an entertaining presenter is key to events that audiences rave about, especially given short attention spans. CGK speakers are trusted by over 700 globally recognized organizations, companies and media outlets as the authority on generational data, strategies, and insights. Click here to view our most popular keynote, Crossing the Generational Divide.

standing-ovation

Over 1,000 Standing Ovations

We will deliver the most engaging presentation your audience has ever seen. It’s our mission.

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Trusted by Name Brands

Companies like Mercedes-Benz, Four Seasons, McDonald’s, Marriott, Wells-Fargo, and Visa have all trusted us with their high-profile events.

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Over 500 Media Appearances

We have been the go-to experts for media outlets such as The Today Show, WSJ, CNN, ABC, NPR, FOX, HLN, BBC, USA Today, and countless more.

CLIENT TESTIMONIALS

Jason-dorsey-on-stage-with-big-screen-projecting-slide-saying-redefining-the-term-generations

Engage Your Audience

Over 1,000 standing ovations. Our team of expert speakers presents informative insights, stories, case studies, and practical solutions in an engaging way that captivates your audience. There’s a reason we’ve received standing ovation after standing ovation. In fact, here’s what Jeffrey Pilcher, CEO, The Financial Brand Forum had to say, “Jason Dorsey is one of the best speakers you’ll ever see on stage. He’s smart, entertaining, educational and funny. He’s also full of more energy than most people have after eight cups of coffee — like human Red Bull. He’s been our highest-rated speaker at two different events!”

CUSTOMER EXPERIENCE VARIES BY GENERATION. LEARN THE HIDDEN TRENDS THAT MATTER THE MOST TO DRIVE RESULTS NOW

jason-dorsey
The future of customer experience is the future of your business. The challenge is that customer experience priorities, expectations, and best practices are rapidly evolving and vary by generation. In fact, what works for one generation can be a complete turn-off for another. Solving this challenge and delivering the future of customer experience today creates an immediate strategic advantage and foundation for sustained growth. In this inspiring future-meets-present program, The Future of Customer Experience, CGK’s acclaimed speakers reveal exactly what you need to know and do to create the customer experience mindset, strategy, and approach that fits your organization, strengths, and vision. Jason and his team have led numerous studies—B2B and B2C—to uncover exactly what you need to know to unlock the potential of customer interactions in unexpected ways that you can act on immediately.

Key Presentation Outcomes:

  • Learn a new way to approach customer experience, support, and service through a behavioral lens
  • Separate myth from truth through data to drive engagement, trust, resolve questions, and strengthen loyalty
  • Leave motivated to act on specific strategies and insights customized for your organization
Your audience will leave this high-energy keynote to full-day presentation inspired and able to focus on what matters most to unlock the potential of customer interactions. In The Future of Customer Experience, you’ll see firsthand why CGK’s speakers have received more than 1,000 standing ovations all over the world, from New York and Los Angeles to Chile and India. Please contact Emily Boyd, VP of Speaking Services at CGK for further information, a custom speaking proposal, and to check our speakers’ availability.

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Or call us at 512-259-6877