The Future of Customer Experience

Growing Faster Now Using the Hidden Generational Trends Driving Customer Interactions

CUSTOMER EXPERIENCE VARIES BY GENERATION. LEARN THE HIDDEN TRENDS THAT MATTER THE MOST TO DRIVE RESULTS NOW

The future of customer experience is the future of your business. The challenge is that customer experience priorities, expectations, and best practices are rapidly evolving and vary by generation. In fact, what works for one generation can be a complete turn-off for another. Solving this challenge and delivering the future of customer experience today creates an immediate strategic advantage and foundation for sustained growth.

In this inspiring future-meets-present program, The Future of Customer Experience, CGK’s acclaimed speakers reveal exactly what you need to know and do to create the customer experience mindset, strategy, and approach that fits your organization, strengths, and vision. Jason and his team have led numerous studies—B2B and B2C—to uncover exactly what you need to know to unlock the potential of customer interactions in unexpected ways that you can act on immediately.

Keynote Presentation Outcomes:

  • Learn a new way to approach customer experience, support, and service through a behavioral lens
  • Separate myth from truth through data to drive engagement, trust, resolve questions, and strengthen loyalty
  • Leave motivated to act on specific strategies and insights customized for your organization

Your audience will leave this high-energy keynote to full-day presentation inspired and able to focus on what matters most to unlock the potential of customer interactions.

In The Future of Customer Experience, you’ll see firsthand why CGK’s speakers have received more than 1,000 standing ovations all over the world, from New York and Los Angeles to Chile and India.

Please contact Emily Boyd, VP of Speaking Services at CGK for further information, a custom speaking proposal, and to check our speakers’ availability.

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Speaking decision page - Top left blockWatch CGK's President, Jason Dorsey, deliver a presentation on Gen Z, Millennials, and the generations. CGK's generational speakers have received over 1,000 standing ovations around the world.